Shipping

At Open Grove LLC, we work to process and ship your orders as quickly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not typically processed or shipped on weekends or major holidays. Orders placed during weekends or holidays will generally begin processing on the next business day.

During periods of high order volume, promotions, or holidays, processing times may be longer.

Shipping Methods

Available shipping options and estimated delivery times will be displayed at checkout.

Shipping carriers may include USPS, UPS, FedEx, or other reputable delivery services, depending on the order and destination.

Estimated delivery dates are estimates and are not guaranteed unless a guaranteed delivery service is specifically stated at checkout.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on the shipping method, order size, destination, and other applicable factors.

From time to time, Open Grove LLC may offer promotional or free-shipping offers. Any applicable requirements will be clearly stated at the time of purchase.

Tracking Information

When available, tracking information will be provided after your order has shipped.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Delivery Delays

Once an order has been shipped, delivery is handled by the selected shipping carrier.

Open Grove LLC is not responsible for carrier delays caused by circumstances such as:

• Severe weather
• Natural disasters
• Holidays or unusually high shipping volume
• Carrier service interruptions
• Incorrect or incomplete shipping information provided by the customer
• Other circumstances outside our reasonable control

If tracking shows that your package is delayed, we recommend contacting the shipping carrier directly for the most current delivery information.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order has not yet shipped, please contact us as soon as possible if you need to correct your shipping address. We will make reasonable efforts to update the address before shipment.

Once an order has shipped, we may not be able to change the delivery address.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.

Lost or Missing Packages

If tracking indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location identified by the carrier.

You may also contact the shipping carrier to open a delivery investigation.

If your package appears to be lost in transit, please contact us so we can help determine the appropriate next steps.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide your order number and photographs of the damaged product and shipping packaging when possible. We will review the situation and work with you to determine an appropriate resolution.

International Shipping

Unless specifically stated otherwise at checkout, Open Grove LLC currently ships to U.S. addresses only.

If international shipping becomes available, applicable shipping costs, customs charges, duties, taxes, and other fees will be communicated at checkout or as otherwise required.

Shipping Restrictions

Certain products may have shipping restrictions based on their contents, size, weight, destination, or applicable laws and carrier requirements.

If we are unable to ship an ordered product to your address, we will contact you regarding the available options.

Shipping Timeframes

We make reasonable efforts to ship orders within the processing timeframe stated above. Delivery times depend on the shipping method selected and the carrier’s performance.

If we become unable to ship an order within the promised timeframe, we will provide appropriate notice and, when required by applicable law, offer the customer the opportunity to cancel the order and receive a refund.

Contact Us

If you have questions about shipping or your order, please contact us through the Contact Us page on our website.