Return and Refund Policy

At Open Grove LLC, we want you to be happy with your purchase. If you are not completely satisfied with an item, we’re here to help.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be in the original packaging, when applicable
• Include all original accessories, parts, manuals, and components
• Not show signs of damage, excessive wear, or misuse
• Be accompanied by proof of purchase or order information

Certain items may not be eligible for return due to health, hygiene, safety, or other product-specific considerations.

Non-Returnable Items

Items that may not be eligible for return include:

• Used or opened personal-care or hygiene products
• Products that have been damaged through misuse, improper installation, or normal wear and tear
• Items missing original components or packaging when those materials are necessary for resale
• Clearance or final-sale items when clearly identified as final sale
• Gift cards or other non-returnable items

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Photos of the item and packaging, when applicable

We will review the issue and, when appropriate, provide a replacement, exchange, or refund.

How to Request a Return

To request a return, contact us through the Contact Us page on our website or by using the customer-service email listed on our website.

Please include your order number and the reason for your return.

Do not send an item back until you have received return instructions from Open Grove LLC.

Return Shipping

Unless an item is defective, damaged upon arrival, or incorrectly shipped, the customer is responsible for return shipping costs.

If the return is due to an error on our part or an item arrives defective or damaged, we will work with you to resolve the issue and may provide return shipping instructions or reimbursement when appropriate.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Original shipping charges may not be refundable unless the return is due to an error on our part, a defective product, or another circumstance requiring a refund of those charges.

Exchanges

If you need to exchange an eligible item, please contact us before sending the item back. Exchanges are subject to product availability.