Privacy Policy

Open Grove LLC (“Open Grove,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or make a purchase from us.

Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our business, we may collect information such as:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and purchase information
• Payment and transaction information
• Information you provide when contacting customer service
• Website usage and device information

Payment information may be processed by third-party payment providers. We do not need to receive or store your full payment card information to process your order.

How We Use Your Information

We may use information we collect to:

• Process and fulfill orders
• Process payments
• Ship purchased products
• Communicate with you about your orders
• Respond to customer-service inquiries
• Process returns, refunds, and exchanges
• Improve our website, products, and services
• Detect and prevent fraud, abuse, or unauthorized activity
• Maintain business and transaction records
• Comply with applicable laws and legal obligations
• Send marketing communications when permitted and when you have provided appropriate consent

How We Share Information

We may share information with service providers that help us operate our business, such as:

• Payment processors
• Shipping and delivery providers
• Website and e-commerce service providers
• Technology and hosting providers
• Customer-service providers
• Marketing and analytics providers

These providers receive information only as reasonably necessary to provide services to us.

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, property, or business.

We do not sell your personal information for money.

Cookies and Similar Technologies

Our website and third-party service providers may use cookies, pixels, analytics tools, and similar technologies to help operate the website, understand website traffic, remember preferences, and improve the customer experience.

You may be able to adjust cookie or tracking settings through your browser or device.

Marketing Communications

If you subscribe to marketing communications from us, you may receive emails about products, promotions, or other company updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of those websites before providing personal information.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include rights to access, correct, delete, or otherwise manage certain personal information.

To make a privacy-related request, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated policy will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us.